- Where do you deliver?
- Fresh flowers are delivered by our registered local partners in Ahmedabad, Bhubaneswar, Hyderabad, Indore, Jaipur, Nagpur, Patna, Raipur and Surat. Enter your pincode on the home page to see what we can deliver to you.
- When do I need to order for next-day delivery?
- Order by 2 pm for delivery the next day. Flowers are prepared fresh the morning they are delivered, and checkout shows the delivery slots you can choose.
- How is a delivery confirmed?
- The rider hands over the order against a one-time code sent to the recipient's phone. If the recipient cannot receive the code, for example when the flowers are left with reception, the rider photographs the handover instead.
- Can I change or cancel an order?
- Yes, free of charge until the order's cutoff. After the cutoff the flowers may already be bought or being prepared for you, so a cancellation charge may apply depending on how far the order has got. The delivery and cancellation policy lists the charge for each stage.
- What if my flowers arrive damaged or wilted?
- Tell us within 24 hours of delivery: sign in and raise it from the support page, or email [email protected]. Include a photograph where you can; email is the way to send one. We will arrange a replacement, refund or credit, whichever is right.
- How long does a refund take?
- Approved refunds go back to your original payment method within 5–7 working days.
- What happens if nobody is there to receive the delivery?
- The rider tries again the same day, up to 2 attempts in all. Flowers cannot be held for another day, so if every attempt fails you can choose a redelivery on a new date, at the standard delivery charge, or a refund under the cancellation terms.
- Can I pause or skip a flower subscription?
- Yes. Pause, skip or cancel from your account at any time before a delivery's own cutoff. There is no charge for a delivery you skip in time.
